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Belfast City Airport awarded highest possible rating for accessibility services

Posted 17th Jul, 2019

Laura Duffy

Laura Duffy Sales & Marketing Assistant

Belfast City Airport has retained the highest accolade for its accessibility services, in an annual report by the Civil Aviation Authority (CAA). 

Belfast City Airport has retained the highest accolade for its accessibility services, in an annual report by the Civil Aviation Authority (CAA)

Not only is Belfast a highly accessible city in terms of air and transport routes, with Belfast City Airport a 10 minute journey from our venue, but it is also excelling in providing accessible facilities ensuring that all passengers receive a world class experience.

CAA Airport Accessibility Report 2018/19

The CAA Airport Accessibility Report rates the accessibility services and support for people with reduced mobility across the top 31 airports in the UK.

Belfast City Airport was praised for its investment into new technology and IT solutions that help ensure the comfort of each passenger, which includes being the firsy Airport in the UK to have accessible security preparation and repack stations.

In addition, Belfast City Airport works closely with disability support groups across the country to ensure best practice and ongoing development.

We are very pleased to have retained the highest ranking from the CAA. It is important that our passengers feel welcome and comfortable when flying with us, making our Airport accessible for all. Our staff have been trained to provide the best quality of service, intended to meet the needs of each individual passenger.
Judith Davis, Airport Operations Manager at Belfast City Airport

The introduction of the Hidden Disability Lanyards and the recognition of JAM Cards has enabled Belfast City Airport to support even more of their passengers, improving their experience and making flying as stress-free as possible. The CAA's unique framework is assessed according to three criteria: performance against waiting times, user satisfaction, and effectiveness of consultation with their local disability community.

CAA Airport Accessibility Report 2018/19 Rankings Table

Read more information on the CAA’s Accessibility Ratings and commentary from the report on the CAA website.

In recent months, Belfast City Airport also ranked number one in the UK for punctuality.


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